Job Summary 

The Assistant Hospital Manager is an integral member of the veterinary hospital management team. As Assistant Hospital Manager, you will partner with the Hospital Manager and Managing Veterinarian to provide a smooth and profitable operation by supporting the daily hospital operations and providing exceptional customer service. This is a 30 hour per week position, scheduled over 5 days. Given the daily responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential function of this position. 

Job Duties and Responsibilities 

Leadership and Planning 

• Collaborates in a leadership role with the Hospital Manager and Managing Veterinarian as the "owner" of the hospital's success. 
• Acts as a champion for change and identifies, documents, shares, and promotes best practices. 
• Participates in the weekly, monthly and annual planning and budget maintenance process.    
• Helps to establish goals for the hospital and staff.  
• Provides authentic feedback on performance in a timely manner and follows up with progress; communicates these conversations with hospital manager and managing veterinarian
• Supports in the planning and leading of employee meetings. 

Client Service 

• Demonstrates and reinforces the highest level of client service. 
• Resolves client issues and escalations and oversee client follow up communications. 
• Drives client visits through strategic communication and local marketing efforts (i.e. Community). 
• Ensures client accounts are cleared and balanced at the end of each month
• Supports customer service team in handling client concerns and complaints regarding billing or financing options

People Management 

• Partners with the Hospital Manager and Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.  
• Build a strong team by attracting and developing talent 
• Coaches and mentors’ employees and supports in identifying continuous learning and skill building needs.  
• Mediates conflict in a timely manner and maintains employee morale. 

Operations 

• Monitors computer systems and work with HelpDesk to resolve technical system/equipment issues. 
• Manages vendor relationships. 

Financial

• Manages hospital inventory
• Reconciles daily cash and monitors the petty cash

Qualifications:

• 3 – 5 years of customer service experience
• Administrative experience is an asset
• Experience in a hospital setting in positions of increased responsibility is a plus

Knowledge and/or experience in the following areas:

·       Manage time and tasks appropriately and remain flexible with assigned duties.

·       Supervisory and leadership experience.

·       Oral and written communication skills.

·       Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).

·       Interpersonal skills with staff and clients, and works well in a team environment.

·       Customer service strategies and effective marketing techniques.

·       HR policies and protocol development.

·       Model a professional and courteous manner with staff and clients.

Compensation and Benefits:

·       $26 - $27 per hour, depending on experience

·       Medical and dental benefits

Join Us: Be a part of our mission to provide outstanding veterinary care. Visit our website to learn more about us: Bowen Veterinary Services and connect with Susan by phone, text or email at 403.542.3862 / susan.heppner@nva.com to apply.