Assistant Hospital Manager
Pleasanton Veterinary Hospital
Job Description
Are you looking for a chance to improve your leadership and management skills while working alongside a committed team of Managers, RVTs, Veterinary Assistants, and Doctors? Our hospital operates in a fast-paced environment, handling a wide range of cases, appointments, and various surgeries.
The Assistant Hospital Manager serves as a leader and is a vital part of the veterinary hospital leadership team, reporting directly to the Hospital Manager and Managing Veterinarian. This role assists the Hospital Manager and Managing Veterinarian in ensuring a smooth and profitable operation by driving revenue, managing costs, and fostering a hospital culture focused on high-quality patient care and outstanding customer service. Responsibilities encompass (but are not limited to) overseeing, planning, and coordinating the hospital's overall operations while nurturing a supportive and collaborative team environment. Additionally, this position involves fulfilling other roles within the hospital as needed to ensure quality care and client satisfaction.
Essential Responsibilities and Tasks:
The allocation of time between leadership duties and role responsibilities will differ based on the hospital's specific circumstances. The responsibilities outlined below serve as a guide to help shape the position within the hospital.
Leadership Responsibilities:
- Conduct interviews, hire, onboard, and nurture a skilled and productive team dedicated to delivering top-notch care and service to both pets and clients. Collaborate with Hospital Leadership to train and supervise associates daily, ensuring exceptional medical care, client satisfaction, associate engagement, and team productivity.
- Manage lay staff scheduling while keeping staffing costs within budget.
- Facilitate clear communication among associates, clients, and hospital leadership, promoting a collaborative environment that encourages feedback and professional growth.
- Make certain that all staff members follow hospital policies as well as state and OSHA regulations.
- Keep job descriptions current and in line with all local, state, and federal laws.
- Create and oversee training programs, continuing education requirements, and performance management processes.
- Address employee concerns and conflicts, working towards effective resolutions.
- Ensure the organization remains compliant with local, state, and federal regulations.
- Holds regular 1 on 1 check ins with team members to listen, learn, and provides feedback, including performance evaluations and coaching
- Resolves client issues and escalations and oversees client follow-up communication as needed Financial Responsibilities
- Oversight to Accounts Payable, Accounts Receivable and Inventory Management
Skills:
•Time management skills and ability to flex appropriately as the business dictates
• Independent problem solving and resolution management skills
• Excellent verbal and written communication skills.
• Effective interpersonal skills and proven ability to create a culture of diversity, inclusivity, collaboration and teamwork
• Comfortable with and able to navigate ambiguity
• Experience with analyzing reporting and data to guide strategic employment planning
• Demonstrates and reinforces the highest level of client service
• Multi-functional operations including budget and labor management
• Computer skills i.e., Microsoft Office suite (Previous practice management software knowledge preferred)
• Previous knowledge of HR policies and protocol development
• Staff leadership and management including coaching, developing, and motivating staff
• Delegate responsibility and achieve results through hospital team members
• Responsible for cultivating a supportive and collaborative team environment
• Model and foster an environment that engages associates, where associates do their best and want to be a part of the team
Qualifications:
• Full time position. Must be flexible for weekend support as needed.
• Starting salary will be based on experience with bonus’, PTO (Paid Time Off), health benefits, as well as a generous employee pet discount
- Two plus years of veterinary hospital experience, including veterinary technician and/or assistant experience.
- Experience in management is a plus.
- Experience in a hospital setting in positions of increased responsibility is a plus.
- Bachelor’s degree in business or veterinary/medical-related degree is a plus.
The salary range for this position is between $28.00-$36.00 DOE.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 