Job Summary

 The Assistant Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. The AHM will offer support across all shifts ensuring that the hospital always has a leader on-site for team, client, and patient support.

 Role Expectations

 ·         This will be a hybrid role consisting of both floor and admin hours

·          This is a full-time salaried position

·         Compensation based on experience

Job Duties and Responsibilities

 Leadership and Planning

·         Acts as a champion for change and identifies, documents, shares, and promotes best practices.

·         Establishes goals for the practice and staff.

·         Creates the hospital schedule and manages labor costs to budget.

 Operations

 ·         Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.

·         Performs quality checks and reviews of client files.

·         Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

 People Management

 ·         Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.

·         Implements performance-based incentive and rewards and recognition programs.

·         Manages staff, including grooming and boarding staff if applicable.

·         Tracks and maintains current licensure for all DVMs.

 Client Service

 ·         Demonstrates and reinforces the highest level of client service

·         Resolves client issues and escalations, and oversees client follow-up communication.

·         Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

 Financial

 ·         Ensures payroll is accurately completed and submitted for all hospital staff.

·         Manages accounts receivable and cash on hand, including performing invoice audit reviews.

·         Manages hospital inventory and controls facility and administrative costs.

·         Performs other duties essential to the performance of the hospital as assigned.

 Qualifications:

·         Bachelor’s degree in business or related degree is preferred.

·         Previous veterinary leadership experience (required)

·         1-3 years of experience in a manager role, including customer service experience.

·         Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:

·         Manage time and tasks appropriately and remain flexible with assigned duties.

·         Supervisory and leadership experience.

·         Reporting and data analysis.

·         Problem solving and resolution management skills.

·         Oral and written communication skills.

·         Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).

·         Interpersonal skills with staff and clients, and works well in a team environment.

·         Customer service strategies and effective marketing techniques.

·         HR policies and protocol development.

·         Staff management including: coaching, developing, and motivating staff

·         Conduct performance appraisals.

·         Delegate responsibility and achieve results with hospital team members.

·         Make decisions confidently and effectively.

·         Model a professional and courteous manner with staff and clients.