Assistant Hospital Manager
Sumner Veterinary Hospital
Job Description
ASSISTANT HOSPITAL MANAGER
Job Summary
The Assistant Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Supports the Practice Manager in Leadership and Planning
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Establishes goals for the practice and staff.
- Creates the hospital ER Technician schedule (day & overnight) and manages labor costs to budget with our hospital leader team.
Supports the Practice Manager in Operations
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
- Monitors medical equipment and ensures
Supports the Practice Manager in People Management
- Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of the ER Technician staff.
- Implements performance-based incentive, rewards, and recognition programs.
- Manages staff.
- Be a pillar alongside our hospital leadership team.
Supports the Practice Manager in Client Service
- Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication. Work side by side with our reception team.
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Supports the Practice Manager in Financial
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs alongside our inventory manager.
- Performs other duties essential to the performance of the hospital as assigned
Qualifications:
- Bachelor’s degree in business or related degree is preferred.
- Experience in a manager role, including customer service experience.
- Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
- Multi-functional operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem-solving and resolution management skills.
- Oral and written communication skills.
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
- Interpersonal skills with staff and clients, and works well in a team environment.
- Customer service strategies and effective marketing techniques.
- HR policies and protocol development.
- Staff management including: coaching, developing, and motivating staff
- Conduct performance appraisals.
- Delegate responsibility and achieve results with hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.
Role Expectations & Benefits:
- This will be a hybrid role consisting of both on floor and administration hours.
- This is a full-time salaried position.
- Comprehensive salary range of $80,000- $100,000 annually
- Health Insurance Benefits
- Free Mental Health Benefit Options
- 401k with Match
- Competitive PTO Plan
- Continuing Education Stipends
- Fair Work-Life Balance