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NVA

Assistant Hospital Manager

Ridgetop Animal Hospital

Job Description

Assistant Hospital Manager

📍 Ridgetop Animal Hospital | Silverdale, WA
🕒 Hourly Leadership Role | Hybrid Admin & Floor

Compensation & Benefits

  • Hourly pay range: $29.00 – $34.00 per hour, dependent upon experience

  • Eligible for quarterly performance-based bonuses tied to hospital performance

    • Bonus availability and payout timing may vary and are not guaranteed

  • No sign-on bonuses or commission-based compensation

  • Competitive benefits package available: medical, dental, vision, 401K matching, employee pet discounts, mental health resources. 

About Ridgetop Animal Hospital

Ridgetop Animal Hospital is a 6- doctor, AAHA-accredited, Fear Free-focused small animal practice committed to providing high-quality medical care while fostering a supportive, collaborative team culture. We believe we are Better As One — working together to support our patients, clients, and each other.

We are seeking a motivated, trustworthy, and growth-oriented Assistant Hospital Manager (AHM) to support our Hospital Manager and Managing DVM in daily operations, team leadership, and client experience.

Position Overview

The Assistant Hospital Manager plays a key leadership role in hospital operations, people management, and client service. This position is ideal for someone ready to grow into leadership while remaining hands-on in the hospital.

This is an hourly position with a hybrid schedule:

  • 2 administrative/leadership days

  • 2 floor-based veterinary assistant shifts

Key Responsibilities

Client Experience & Communication

  • Model and reinforce exceptional client service standards

  • Resolve client concerns, escalations, and service recovery

  • Oversee client follow-up communication

  • Champion Paw Plans through team education and consistent promotion

Leadership & People Management

  • Support recruiting and interviewing in partnership with the Hospital Manager

  • Own onboarding, training, and ongoing support of new hires

  • Coach, mentor, and support team members

  • Participate in corrective conversations and disciplinary documentation alongside the HM

  • Help conduct performance evaluations

Operations & Administration

  • Manage nightly deposits and cash handling procedures

  • Oversee AllyDVM communications, reminders, and local marketing initiatives

  • Support inventory management in tandem with the Inventory Manager

  • Perform quality control audits of client files and medical records (SOAPs, VA notes, FAS scores)

  • Monitor Avimark and hospital systems; coordinate with IT as needed

  • Assist with staff meeting preparation and hospital projects

Culture & Growth

  • Act as a day-to-day culture leader

  • Promote accountability, professionalism, and teamwork

  • Support hospital initiatives related to growth, efficiency, and client engagement

What We’re Looking For

  • Trustworthy, transparent communicator who keeps leadership informed

  • Strong interpersonal and organizational skills

  • Comfortable balancing accountability with empathy

  • Able to multitask and remain flexible in a fast-paced environment

  • Confident decision-maker with strong follow-through

Qualifications

Required

  • Veterinary experience in a CSR, VA, LVT, or supervisory role

  • Strong communication and organizational skills

  • Basic computer proficiency (Microsoft Office, Teams, Excel)

  • Experience or willingness to learn practice management software (Avimark preferred)

Preferred

 

  • Prior leadership or supervisory experience

  • Experience with AllyDVM or client communication platforms

  • Familiarity with AAHA standards and Fear Free principles

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 
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This Job

Location:

Silverdale, Washington, United States

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