Associate Manager of Regional Operations (AMRO)
National Veterinary Associates
Job Description
National Veterinary Associates is seeking to hire an Associate Manager of Regional Operations (AMRO) to support the North Denver/Northern Colorado Area.
THE POSITION
The Associate Manager of Regional Operations is responsible for supporting the operations, NVA programs, and business functions of NVA veterinary practices, within the region of responsibility (typically 5-10 sites). This is a hybrid role where the AMRO is the acting Hosptial Manager at their home hospital as well as acts as a liaison between the NVA Support Center and the veterinary practice and performs duties at the direction of the Division Director.
The successful candidate will maintain the exceptional relationships that have been built with hospital leadership and their teams over the years, and extend that capability into new practices as they are acquired. The Associate Manager of Regional Operations will be responsible for spending extensive time in the field with hospital leadership and staff, which is critical for success. This individual will work directly with veterinary practices to improve processes and profitability, by identifying and implementing local growth initiatives using meaningful measurement.
SPECIFIC AREAS OF RESPONSIBILITY:
Hospital Operations
- Acts as a collaborative liaison between hospitals, NVA support center, and the Division Director (DDO, MDO)
- Acquires and maintains knowledge of organizational and local practice policies and procedures
- Effectively leverages our practice management software (AVImark) and NVA support systems for reporting and training
- Ensures proper staff scheduling/optimization
- Analyzes and interprets operational reports and identifies areas for improvement
- Implements and champions NVA initiatives as a change manager
- Efficiently manages time, balancing the priorities of multiple hospitals
- Collaborates with the hospital leadership to create an overall strategy and obtains buy-in and alignment with staff.
- Creates action plans, sets and manages goals, delegates tasks, and tracks performance.
- Works with the Division Director and hospital leadership to develop strategic plans (ie. positioning in local market)
- Analyzes and improves systems, policies, and processes.
- Plans, organizes, and leads regional meetings
- Effectively trains new managers and provides ongoing development via check-ins
- Collaborates with support center staff in getting new hospital staff positioned in their role
- Mentors, coaches, and sets expectations with hospital leadership and staff
- Ensures hospital managers are trained in financial and operational systems and methods
- Analyzes the financial health of hospitals and diagnoses financial issues using appropriate reports
- Assists with the preparation and communication of the annual budget
- Oversees the management of costs, particularly labor
- Manages revenue growth
- Direct P&L oversite
- Manages the performance management cycle from interviewing and hiring to counseling and terminating staff, and assists hospital managers with personnel issues/problems in partnership with NVA HR.
- Ensures hospitals comply with all Federal and State human resource policies (I-9, DEA, OSHA).
- Conducts Hospital Manager performance reviews and partners with L&D to guide career development.
- Makes recommendations for staff training and development.
- Negotiates and mediates issues/conflicts; coaches and provides feedback to staff.
- Develops, champions, and oversees client acquisition and retention initiatives.
- Directs and oversees tactics for increasing new client visits.
- Effectively assesses the quality of service and provides direction for enhancing quality.
Basic Qualifications:
- Bachelor’s degree or equivalent education preferred.
- Knowledge of veterinary practice management software, such as AVImark, preferred.
- Knowledge of practice management processes, efficiencies, standards, metrics and benchmarks.
- Must be self-directed and able to work independently.
- Skilled in financial management, planning, prioritizing, and supervising.
- Needs to function as a practice management consultant and provide direction for improvement.
- Demonstrates sound judgment, good problem-solving and decision-making ability and takes initiative.
- Skilled in establishing and maintaining effective work relationships with medical, administrative and support staff, while maintaining confidentiality when necessary.
- Ability to communicate effectively verbally and in written form and will require some presenting and training.
- Ability to meet deadlines and provide prompt attention to practice staff.
- Ability to travel a minimum of 50% of the time
Benefits:
- Comprehensive salary range of $80,000- $95,000 annually
- Health Insurance Benefits
- Free Mental Health Benefit Options
- 401k with Match
- Competitive PTO Plan
- Continuing Education Stipends
- Fair Work-Life Balance
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.