Business Product Manager

Job Description

ABOUT US:

National Veterinary Associates (NVA™) NVA, is a community of almost 1,000 general practice veterinary hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of veterinary medicine at the local hospital level. NVA is the trusted partner of hospital teams who are looking for more—more resources to advance their medicine, a greater sense of belonging, and increased opportunities to care for their patients, clients, and people.

ABOUT THE WELLNESS TEAM:

The Wellness Team is part of the Operational Excellence group within NVA and is responsible for the growth and performance of NVA’s annual preventative care wellness offerings.

These offerings provide pets with inclusive, quality wellness care while giving clients the ability to spread the cost of care over 12 months. Additional benefits of wellness plans include more patient visits, better care, and more loyal clients. Wellness care is the right thing to do for pets, pet parents, and our business.

JOB SUMMARY:

We are adding a Business Product Manager to drive performance and implement enhancements to NVA’s wellness offerings. The role’s primary objective is to own the core value proposition of our wellness products, ensuring a seamless and valuable experience for both clients and clinicians. You will also own the wellness product roadmap of future innovations to our offerings.

As the Business Product Manager you will drive innovation and excellence. Collaborating closely with cross-functional teams, you will be instrumental in crafting a product roadmap that reflects the evolving needs of our users. Your strategic insights will not only shape the future direction of our offerings but also ensure our position as a leader in the pet wellness industry. This role demands a forward-thinking individual who can navigate complex challenges, inspire teams, and foster a culture of continuous improvement. Join us in revolutionizing the pet care experience and making a lasting impact on the well-being of our furry companions.

Success for the Business Product Manager role will be measured based on the following metrics:

• Client and hospital satisfaction (NPS)

• Wellness enrollment and renewal performance

• Wellness financial performance

Essential Competencies and Functions:

· Obsession with client and clinician experience

o Take ownership of the core value proposition of our preventative care wellness plan for pets

o Continuously assess and refine the client and clinician experience

· User feedback integration

o Collect feedback from user groups and stakeholders to understand their needs and concerns

o Incorporate feedback into a prioritized product roadmap to drive continuous improvement

· Performance analysis

o Analyze and explain the performance of the product/service

o Identify areas for improvement and implement strategies to enhance overall performance

Product strategy leadership

o Lead the development and execution of the product strategy

o Integrate new offerings seamlessly into the existing product/service ecosystem

REQUIRED EDUCATION AND EXPERIENCE:

· Bachelor’s degree

· 3 years of product management experience

· Demonstrated ability to drive results in a variety of settings

· Strong analytical and critical thinking skills

· Excellent communication and leadership abilities

· Keen attention to detail

· Ability to work cross-functionally with many different stakeholders

10-15% travel to sites and meetings

· Technologically savvy – experience using Zoom, Microsoft Teams, etc.

PREFERRED EDUCATION AND EXPERIENCE:

· Previous experience in veterinary medicine, retail, or multi-site healthcare operations

· Previous experience with management and growth of subscription / recurring revenue-based businesses

OTHER DUTIES:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Compensation

The base compensation range is $100,000-$130,000 with opportunity for bonus and benefits. #LI-REMOTE

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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