Position Title: (Certified and Non Certified) Tech Assistant
Reports To: Lead Veterinary Technician / Hospital Manager / Veterinarian
Department: Medical Team

Position Summary

The Tech Assistant supports the medical team by providing safe animal handling, assisting with patient care, maintaining a clean and organized hospital, and ensuring supplies are stocked. This role is critical in helping doctors and licensed technicians deliver high-quality medical care and a positive client experience.

Essential Duties and Responsibilities

Patient Care & Handling

·         Safely restrain and handle patients for examinations, treatments, and procedures.

·         Provide comfort, monitoring, and basic care to patients as directed.

·         Walk, feed, and clean up after patients.

·         Assist with patient check-in during appointments and with hospitalized patients.

Medical Support (under supervision)

·         Prepare exam rooms, treatment areas, and equipment.

·         Assist veterinarians and technicians during exams, procedures, and sample collection.

·         Perform basic tasks such as holding for blood draws, collecting fecal samples, or helping with diagnostics (as trained).

·         Run in-house bloodwork and diagnostic tests as trained.

·         Fill prescriptions accurately and safely, when directed and as available.

Client Service

·         Greet clients and help with patient check-in and check-out.

·         Support positive communication by assisting clients with directions, comfort, or minor education (as directed by the medical team).

Hospital Operations

·         Maintain cleanliness of kennels, exam rooms, treatment areas, and common spaces.

·         Wash and sterilize equipment and instruments as trained.

·         Stock and rotate supplies; notify team leads when items are low.

·         Follow infection control, safety, and AAHA standards.

Required Knowledge, Skills, and Abilities

·         Compassion for animals and people, with patience and empathy.

·         Ability to handle animals safely and confidently in different situations.

·         Strong teamwork; willingness to help wherever needed.

·         Basic computer and record-keeping skills.

·         Ability to communicate clearly, both verbally and in writing, including entering coherent and professional statements in patient records.

·         Ability to multitask and adapt in a fast-paced environment.

Education & Experience

·         High school diploma or equivalent required.

·         Previous animal handling or care experience preferred.

·         Veterinary or kennel experience a plus.

Physical Requirements

·         Ability to stand, walk, bend, and kneel for extended periods.

·         Ability to lift and carry up to 40 lbs (with assistance available for larger patients).

·         Exposure to allergens, zoonotic diseases, anesthesia, radiation, and cleaning chemicals with appropriate PPE provided.

Core Values Alignment

·         Hospital-Oriented: Works well with the team, contributing to a positive environment.

·         Results-Driven: Focuses on completing tasks efficiently and accurately.

·         Accountable: Follows instructions and carries out duties responsibly.

·         Transparent: Communicates clearly with teammates and leadership.

·         Innovative: Open to learning new skills and improving processes.