Client Care Coordinator
Tender Touch Animal Hospital
Job Description
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- 401(k) matching
Responsibilities
- This role involves greeting clients, processing pets, handling payments, and managing communication through phone calls and emails
- The receptionist plays a crucial role in maintaining a clean waiting area and documenting client information accurately within the business operations software
- Greet clients and provide an excellent client experience
- Process incoming and outgoing pets and handle payments
- Answer phone calls, screen for service needs, and schedule appointments
- Handle incoming and outgoing mail and email communications
- Monitor the cleanliness of the client waiting area
- Document and maintain client information and service data in business operations software
Job description
About the position
The Veterinary Receptionist at NVA is responsible for providing excellent client service in a veterinary setting. This role involves greeting clients, processing pets, handling payments, and managing communication through phone calls and emails. The receptionist plays a crucial role in maintaining a clean waiting area and documenting client information accurately within the bus
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 