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NVA

Client Care Coordinator

Bramer Animal Hospital

Job Description

Bramer Animal Hospital is a busy 3 doctor, AAHA accredited small animal hospital located in Evanston, IL. We are looking for an outgoing, friendly, organized, multi-tasker to fit our Client Care Representative Team.

Our CCRs are responsible for performing many tasks throughout the day including answering our phone lines, invoicing clients, scheduling and confirming appointments, completing medical follow up and reminder phone calls, alerting our medical team when an appointment arrives, preparing medications requests and educating our clients. The perfect candidiate will be able to handle these multiple tasks effortlessly while maintaining a positive attitude in a fast paced environment while provided with the support and resources to ensure they are successful in their role.

Our CCR Team is able to develop close relationships with our wonderful clients. We want our clients (and of course, our patients) to feel welcomed from the moment they enter the hospital. Communication, courtesy and kindness is very important and exemplying compassion and empathy to our clients and patients alike allows us to stand apart from the rest. We are looking for a candidate who understands the importance of professionalism in a service-oriented business and exhibits this quality in their work. We pride ourselves in offering all of our clients a great customer experience.

Compensation & Benefits Plan: Competitive hourly salary based on experience, Group health insurance, Vacation, Sick & Holiday pay, Pet Discount program, & Annual Uniform allowance.

Schedule: Days and hours will vary, however some evenings and Saturdays are mandatory. This is a full time position (30-40 hours/week) however, we may be open to part time (under 30 hours/week) for the right candidate. Applicants with flexible availability is strongly preferred.

We do appreciate all applicants taking the time to read our advertisement. Training for this position can take upwards of 4-6 months, so only serious candidates need apply.

To Apply: Please submit a cover letter with resume attn. Bianca.

To learn more about us, visit our website at www.BramerAnimalHospital.com

Job Types: Full-time, Part-time

Salary: $18.50 - $20.00 per hour depending on previous experience

Benefits:

 

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance
  • Generous pet discounting
  • 20% off Friends and Family Discount

 

Schedule:

 

  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability *(rotational)

 

Supplemental pay types:

 

  • Bonus pay *(contingent on hosptial performance)

 

Application Question(s):

 

  • What is your desired hourly wage?
  • Are there any shifts Monday - Saturday that you would not be able to work?
  • When would you be available to start?

 

Experience:

 

  • animal hospital: 1 year (Preferred)
  • customer service: 1 year (Required)

 

Work Location: In person

 
 
 

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com. 

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 
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This Job

Location:

Evanston, Illinois, United States

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