Client Care Coordinator
Middlesex County Animal Hospital
Job Description
Client Service Representative (CSR) – Full-Time | North Billerica, MA
Middlesex County Animal Hospital is seeking a Client Service Representative (CSR) to join our dynamic team! As an AAHA-accredited and Fear Free certified practice, we pride ourselves on providing exceptional care for our patients and outstanding service to our clients. If you’re a passionate, customer-focused individual who thrives in a fast-paced environment, we want to meet you!
Why Join Us?
- Work-Life Balance – Enjoy a stable schedule with no weekends.
- Growth Opportunities – Be part of a supportive, team-oriented culture focused on career development.
- Great Team Environment – Work alongside tenured professionals who value teamwork and collaboration.
- Structured Practice – We are a well-organized practice with efficient systems in place.
What You’ll Do
- Greet clients, answer phones, and schedule appointments with a focus on providing exceptional client service.
- Handle client inquiries, concerns, and needs with empathy and professionalism.
- Assist with check-ins, check-outs, and client education regarding our Fear Free protocols.
- Maintain accurate records and manage client files in our practice management system.
- Support a fast-paced, high-volume environment while maintaining excellent customer relationships.
Perks & Benefits
- Competitive Compensation – Based on experience (please consult with hiring manager).
- Full Benefits Package – Includes health, vision, dental insurance, and more.
- Pet Care Discounts – Take care of your pets at a discounted rate.
- Career Growth & Mentorship – Opportunities to learn and grow within the practice.
- Fear Free Certification – Offered after 90 days for those interested in expanding their knowledge in fear-free care.
Who We’re Looking For
- A friendly and approachable individual with excellent communication skills and a passion for client care.
- Previous experience in customer service, veterinary, or healthcare is a plus.
- Comfortable in a fast-paced environment and able to multi-task effectively.
- Team-oriented with a positive attitude and strong interpersonal skills.
- Someone who is excited to learn and grow in the veterinary field.
Ready to be part of a hospital where teamwork, client care, and growth are a top priority? Apply today!
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 