Client Service Coordinator
South Shore Equine Clinic & Diagnostic Center
Job Description
Premier South Shore Massachusetts Equine Veterinary Practice is seeking dedicated full-time or part-time Client Service Representatives to support our diverse clients and skilled veterinarians.
Key Responsibilities:
- Manage client communications via phone, email, and text.
- Schedule appointments with precision and efficiency.
- Deliver exceptional customer service.
- Use Practice Management software to document all interactions.
- Handle accounts receivable:
- Send invoices and statements.
- Discuss balances with clients.
- Collect and process payments.
- Process payments, email invoices, and provide receipts.
- Prepare client estimates as instructed by veterinarians.
- Organize and scan documentation into client records.
- Prepare and send postal correspondence.
- Maintain office organization, including stocking brochures and ensuring cleanliness.
- Perform other duties as assigned by the Practice Manager or Veterinarians.
Ideal Candidate Profile:
- Mature professional with several years of client-facing experience in a service or retail setting.
- Skilled in accounts receivable, including client outreach via phone, text, and email.
- Reliable and adaptable, with the ability to excel in high-pressure situations.
- Familiarity with equine terminology and hands-on horse experience is essential.
- Strong communication skills, both verbal and written.
- Team player who thrives in a fast-paced, collaborative environment.
- Proficient in computer systems, tablets, and cloud-based software.
- Able to work 1-2 Saturdays per month (7:45 AM – 1:00 PM).
Compensation & Benefits:
- Competitive salary based on experience.
- Uniform allowance.
- Paid time off (sick and vacation days).
- Paid holidays.
- Employee Horse Health Care Package (Wellness Plan & Colic Assistance Plan).
- 401(k) with employer match.
- Comprehensive insurance coverage: medical, dental, vision, short/long-term disability, and life insurance.
- Pet insurance.
Schedule:
- Full-time or part-time schedule, with 1-2 Saturday morning shifts per month.
Apply Today:
If you’re a motivated individual with a strong work ethic and a passion for horses, we’d love to hear from you!
To learn more about our practice, please visit https://www.ssequineclinic.com
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
