Client Service Representative (CSR) – Animal Medical Center of Plainfield, IL

Are you a customer service superstar with a passion for pets? Join our fast-paced, state-of-the-art veterinary hospital as a Client Service Representative (CSR) at Animal Medical Center of Plainfield! We are a 18-doctor, full-service General Practice and Emergency hospital, providing 24/7 veterinary care to pets in the Southwest suburbs of Chicago. As the first point of contact for our clients, you will play a vital role in delivering an exceptional experience to pet owners and their furry family members.

Why Join Us?

· Brand-New Facility – Modern, spacious hospital with 20 exam rooms, two surgical suites, ICU, and advanced diagnostics.

· Collaborative Team Culture – Work with passionate veterinarians, technicians, and support staff who love mentoring and teamwork.

· Growth & Development Opportunities – Career advancement in a growing practice with ongoing training and support.

· Competitive Pay & Benefits – Full-time and part-time opportunities are available.

What You’ll Do:

· Welcome clients with a warm, friendly, and professional attitude.

· Schedule appointments and manage incoming calls and emails.

· Educate clients on hospital services, preventative care, and payment options.

· Process invoices, payments, and maintain accurate medical records.

· Work closely with veterinary teams to ensure seamless patient care.

· Maintain a clean, organized, and professional reception area.

What We’re Looking For:

· Previous experience in customer service, veterinary, or medical fields preferred.

· Strong communication and problem-solving skills.

· Ability to multitask in a busy, team-oriented environment.

· Comfortable working around animals.

· Passion for providing outstanding client service and compassionate care.

Full-Time Employee Benefits:

· Paid Time Off

· Medical, Dental, & Vision Insurance

· Short/Long-Term Disability & Life Insurance

· Health Savings Account (HSA) & Flexible Spending Account (FSA)

· 401k (Available for Full-Time & Part-Time Employees)

· Weekend Pay Differential (Available for Full-Time & Part-Time Employees)

· Employee Pet Discounts (Available for Full-Time & Part-Time Employees)

· EAP, Anniversary & Birthday Gifts, Employee Engagement Events

Join a Team That Values You!

At Animal Medical Center of Plainfield, our hospital culture is built on teamwork, recognition, and professional growth. If you’re looking for a rewarding career in veterinary