Client Service Representative, Wellness (Austin, Texas)

Job Description

National Veterinary Associates
National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm.

Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

• Hybrid Position: The position will be remote for the duration of the training period, then will require on-site work at our Austin Headquarters: 2013 S. Lamar Blvd. Austin TX 78704

• Shift – Wellness: Monday–Friday, fixed shift and will vary based on department needs

(Department hours: 6:00 AM – 4:00 PM PST)

• Pay Range: $16–$20 DOE, with potential for monthly performance incentives

• Training Duration: Applicants must be available for the full duration of training (approximately 6 weeks)

(Paid training)

• Deadline to Apply: March 23rd, 2026

• Next Virtual Class Start Date: April 27th, 2026

Description

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and collaboratively, with a team, as a Wellness Plan Specialist.

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Position Responsibilities

• Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals

• Manage wellness plan communications and renewals

• Communicate effectively (written and verbal) with strong closing skills

• Educate clients on animal preventive care, including vaccines, lab testing, and dentistry

• Schedule veterinary appointments using AVImark

• Review and update client, patient, and accounting information in software

• Collect payment on outstanding debt

• Troubleshoot and provide solutions as needed

• Accurately complete document updates each shift

• Work independently in a friendly and supportive environment

• Deliver excellent client service and telephone etiquette

• Achieve performance goals

• Coach and provide feedback to supported sites

• Perform other duties/projects as assigned

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Qualifications

• High school diploma

• 5+ years in a call center or office environment

• Strong background in quality client service

• Professional work ethic

• Detail-oriented and accurate multi-tasker

• Basic math skills

• Proficiency with Microsoft Office and Excel

• Time management and problem-solving skills

• Ability to overcome objections

• Comfortable adapting to change and providing feedback

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

• All job opportunities and applications are hosted on our official careers site: careers.nva.com

• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Austin, Texas, United States

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