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NVA

Client Services Lead

Pinnacle Peak Animal Hospital

Job Description

🐾 Join Our Team! Veterinary Customer Service Lead Wanted 🐾

Are you a customer service pro with a passion for animals? Do you thrive in a fast-paced environment where compassion and communication go hand in hand? We're looking for a Veterinary Customer Service Lead to help guide our front desk team and ensure an exceptional experience for our clients and their pets.

📍 Location: Pinnacle Peak Animal Hospital, North Scottsdale
🕐 Schedule: Full-time, including some evenings

About Us:

At Pinnacle Peak Animal Hospital, we’re dedicated to providing top-tier veterinary care in a warm, supportive environment. Our team is passionate about pets and committed to making every visit as stress-free as possible—for both pets and their people.

The Role:

As the Customer Service Lead, you'll be the go-to person for front desk operations. You’ll mentor and support the receptionist team, coordinate scheduling and client flow, and ensure every client feels heard and valued. This is a leadership role with lots of client interaction, multitasking, and collaboration with our clinical team.

Key Responsibilities:

  • Oversee daily front desk operations and client service flow
  • Provide training, support, and performance feedback to reception team
  • Handle escalated client concerns with professionalism and empathy
  • Monitor phones, scheduling, and appointment communications
  • Ensure a welcoming, organized, and efficient front desk environment
  • Collaborate with medical and management teams on client experience goals

What We're Looking For:

  • Minimum 2 years of customer service experience (veterinary or medical setting preferred)
  • Prior leadership or supervisory experience
  • Excellent communication and conflict resolution skills
  • Tech-savvy and comfortable with veterinary software (e.g. Cornerstone, AllyDVM, etc.)
  • Calm under pressure and adaptable in a dynamic environment
  • A genuine love for animals and their people

Benefits:

  • Competitive pay based on experience
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Staff pet care discounts
  • Supportive team culture and opportunities for growth

Ready to lead with compassion and make a difference every day? We’d love to meet you!
📧 Apply now: pinnaclepeakah@nva.com, attention Vicki

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

SCOTTSDALE, Arizona, United States

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