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NVA

Client Services Lead

White's Pet Hospital

Job Description

🐾 We're Hiring! Customer Service Lead – Veterinary Medicine 🐾

Are you a veterinary professional with a heart for animals and people? Do you thrive in fast-paced environments, love coaching others, and know how to keep a smile (and a sense of humor) even when things get a little chaotic? If so, we want YOU to join our team!

Position: Customer Service Lead – Veterinary Medicine
Schedule: Full-time
Pay Range: $27–$31/hour

Who You Are:

  • You have 4+ years of veterinary medicine experience – you speak fluent vet-med and can jump into any conversation confidently.

  • You’re an expert in client communication, from nervous pet parents to challenging conversations.

  • Training, coaching, and conflict resolution? You're all over it – you’re the go-to person for uplifting teams and smoothing rough edges.

  • You’re a multi-tasking master, juggling phones, clients, techs, and the occasional office dog with grace.

  • You’ve got excellent verbal and written communication skills – clarity, empathy, and professionalism are your strengths.

  • You bring positive energy, laughter, and a whole lot of heart to everything you do.

What You’ll Do:

  • Lead our customer service/front desk team with compassion and confidence.

  • Train new hires and mentor team members to shine.

  • Handle escalated client concerns with empathy and effectiveness.

  • Keep things moving in a busy, high-energy environment.

  • Be a crucial bridge between the clinical team and clients.

Benefits:

  • Health insurance

  • 401(k)

  • Paid holidays and vacation time

  • Pet care benefits

 

Ready to lead with heart and humor? Apply today and help us create a veterinary experience that’s as kind and professional as it is effective and fun.

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

SANTA BARBARA, California, United States

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