We are looking for a hardworking, driven, amazing person to join our team as a lead veterinary receptionist. We need this amazing person to show up every day ready to manage the front desk operations providing excellent customer service and ensuring a smooth experience for clients and their pets.
*This posistion is for 4 -10 hours shifts, and includeds alternating Saturday shifts.
Responsibilities
· Client service: Greet clients and their pets, answer phone calls, and provide client education
· Appointment scheduling: Schedule appointments, reschedule appointments, and monitor client flow
· Patient intake: Check in and out clients, and process payments
· Record management: Maintain accurate patient records, manage medical records, and reports
· Team leadership: Supervise and train reception staff, and set standards for client interactions
· Problem-solving: Address client concerns and complaints, and escalate issues to the appropriate staff member
· Cleaning: Ensure the reception area and front office are clean and organized
· Communication: Act as a liaison between clients and the veterinary team, and relay information to and from clients and doctors.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
