Must have 2+ Years Experience as a CSR in the Veterinary Industry
· Can Manage a team of 10+
· Creates and manage monthly team schedule
· Provides training to all new hires
· Provides continuing education
· Holds department meetings monthly
· Supports Mission, Vision and Values of I-20 AMC
· Sells the services and products of the facility to prospective customers.
· Tours prospective clients and visitors through the facility.
· Answers the telephone, receives and provides appropriate information according to established procedures.
· Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
· Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
· Explains company and facility policies to customers in a positive manner.
· Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
· Operates the Point-of-Sale system.
· Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
· Completes all required training and attends training sessions as needed/assigned.
· Treats customers, guests, visitors and co-workers in a professional, courteous manner.
· Assists other associates as needed.
· Performs other duties as assigned.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
