Customer Service Representative

Are you enthusiastic about helping people and love working around dogs and cats? Do you thrive in a fast-paced, collaborative environment? If so, we would love to meet you!

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families. We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to multitask in a high-energy environment.

Key Responsibilities:

·       Greet clients, patients warmly and professionally

·       Answer multi-line phones and schedule appointments efficiently

·       Provide accurate information about services, policies, and procedures

·       Process payments and maintain accurate medical records

·       Coordinate with veterinarians and technicians to ensure smooth workflow

·       Manage client concerns with empathy and professionalism

·       Maintain a clean, organized front desk and reception area

What we are looking for:

·        Outstanding customer service and communication skills

·        Ability to remain calm and positive in a fast-paced setting

·        Strong organizational and multitasking abilities

·        Genuine desire to collaborate with dogs and cats

·        Flexibility to work varying shifts, including mornings, evenings, and weekends

·        Previous customer service experience required (veterinary experience preferred but not required)

If you are compassionate, dependable, and dedicated to providing superior customer service while making a difference in the lives of pets and their families, we encourage you to apply today.

Join our team and help us deliver exceptional care – for the love of animals and the people who love them.

Please send your resume and cover letter to gail.richter@nva.com