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NVA

Client Services Representative

Valley Animal Hospital & Pet Resort

Job Description

Customer Service Representative – Valley Animal Hospital | Huntsville, AL

📍 7535 Bailey Cove Rd SE, Huntsville, AL 35802
Serving Huntsville with the Finest in Veterinary Care Since 1992

Are you a skilled Customer Service Representative dedicated to outstanding client service and excellent patient care? Looking to grow in a hospital where culture, collaboration, and compassion are the cornerstones of everything we do?

Join Valley Animal Hospital & Pet Resort in Huntsville, AL, where you’ll find more than just a job—you’ll find a team that feels like family.

About Our Hospital

We’ve been caring for Huntsville’s pets for over 25 years with excellence, empathy, and innovation. Our hospital is AAHA accredited, Fear Free certified, and a Cat Friendly Practice through AAFP. We operate out of two beautiful buildings: a full-service hospital and a brand-new cutting-edge wellness center.

We also run a vibrant Dog Day Camp—complete with camper birthday parties and pool parties that bring energy and fun to the entire team.

Why You'll Love Working Here

  • Growth-Focused: We foster a growth environment where your skills are appreciated and your career development is supported.
  • You’re a True Teammate: We value people who pitch in, lift others up, and want to be part of a collaborative care team.
  • Culture Comes First: Our leadership is deeply committed to building a positive, team-first culture where everyone communicates openly and supports one another.
  • Fun Meets Function: Staff meetings every other month build clarity and connection. And yes—we know how to have fun while doing serious work.

What We’re Looking For

We’re seeking a Customer Service Representative with:

  • Minimum 2 years of experience in a customer service setting
  • Understands that clear, effective communication with clients and team members is a priority
  • Comfortable with handling payments, a multi-line phone system, email and other means of client reporting
    • Familiarity with Avimark is a plus
  • Strong willingness to maintain a clean, presentable environment
  • A team-first attitude and commitment to a positive work culture

Schedule & Benefits

  • Compensation: Starting at $15/hour, based on experience
  • Schedule: 4 x 10-hour shifts (rotating Saturdays)
  • Benefits (after 90 days):
    • Medical, dental, vision insurance
    • Paid time off (PTO)
    • Uniform allowance
    • Pet care discounts

If you're looking to take your veterinary assistant career to the next level in a hospital that believes in teamwork, growth, and good vibes, we want to meet you.

 

Contact Information: Ashley Calixto, Hospital Manger; 256-881-8899

For more information about our hospital, please visit https://www.thevalleyvets.net.

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

HUNTSVILLE, Alabama, United States

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