Client Services Representative

Job Description

🐾 Wanted: Superstar Veterinary Client Service Representative! 🐾

Full-Time Position

Are you the human equivalent of a tail wag—friendly, enthusiastic, and impossible not to smile at? Do you love animals so much that you secretly talk to them like they understand every word? If so, we want YOU to join our crew at Wasilla Veterinary Clinic!

We’re on the hunt for a Client Service Representative (CSR) who can juggle phones, appointments, and furry visitors like a circus star—while still making every client feel like they just walked into a five-star spa.

What You’ll Be Doing (Besides Petting ALL the Animals 🐶🐱):

Greeting clients with your brightest smile and making every visit a pawsitive experience
Answering phones, scheduling appointments, and being the go-to guru for client questions
Helping our veterinarians and techs with admin tasks (we promise they’re lovable, but busy!)
Keeping client records up-to-date and the reception area looking fabulous
Basically being the heart and soul of our front desk—without needing a stethoscope

Who We’re Looking For:

Someone with previous customer service or veterinary experience (bonus points if you can speak “pup” or “meow”)
A multitasking wizard who can answer the phone while soothing a nervous kitty
Detail-oriented, organized, and ready to roll with a positive attitude
Computer-savvy, reliable, and as dependable as a Labrador fetching a ball

Why You’ll Love It Here:

Join a team that shares your love for animals (and your appreciation for funny pet memes)
Opportunities for growth and development—because we like our people as happy as our pets
Employee discounts, staff bonuses, and health, dental, and vision benefits
401(k) with matching, tuition reimbursement, paid time off, flexible scheduling, and even a scrub allowance (we know you’ll want to look cute while saving lives)

Pay: D.O.E.

If you’re ready to bring your energy, compassion, and sense of humor to a team that truly values you—and the pets you’ll help—then apply today!

We can’t wait to meet our next front-desk superstar. 🐾

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Wasilla, Alaska, United States

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