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NVA

Client Services Representative

Countryside Animal Hospital of Tempe

Job Description

 

Veterinary Client Service Representative (CSR)
Countryside Animal Hospital

Full-Time or Part-Time | AAHA-Accredited | Occasional Saturdays

About Us

At Countryside Animal Hospital, we are a small animal practice dedicated to providing compassionate, high-quality veterinary care. Our team prides itself on excellent client communication, strong attention to detail, and creating a safe, clean, and welcoming environment for every visit.

We’re looking for a friendly, organized, and dependable Client Service Representative to join our growing team and serve as the first impression of our hospital.

About You

You’re someone who loves connecting with people, stays calm under pressure, and brings positive energy to every interaction. You enjoy multitasking, solving problems, and being part of a collaborative team.

Why You’ll Love Working Here

AAHA-Accredited Excellence:
Be part of a hospital committed to the highest standards of patient care and client service.

Supportive, Team-First Culture:
We value collaboration, positivity, and creating a welcoming environment for both clients and teammates.

Fast-Paced & Engaging:
Perfect for someone who thrives in a dynamic setting and enjoys building relationships with clients and their pets.

Flexible Opportunities:
Full-time or part-time scheduling available, with a consistent daytime schedule and occasional Saturday mornings.

What You Bring:

  • 2+ years of customer service experience (veterinary experience a plus)
  • Excellent communication and interpersonal skills
  • Ability to handle fast-paced environments and emergency situations with professionalism
  • Strong organizational skills and attention to detail
  • Comfortable with computers (Microsoft Office, email; AVImark a plus)
  • Experience with payment processing and basic financial transactions
  • Reliable, punctual, and team-oriented mindset

What You’ll Do

  • Greet clients and patients with warmth and professionalism
  • Manage phone calls, scheduling, and front desk workflow
  • Support client education and ensure clear communication
  • Handle payments and maintain accurate records
  • Assist in maintaining a clean, safe, and organized hospital
  • Work collaboratively with the medical team to support patient care

Schedule

  • Monday – Friday: 7:30 AM – 6:00 PM
  • Saturday: 7:30 AM – 1:30 PM (occasional rotation)

What We Offer

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Competitive PTO plan
  • Free mental health benefit options
  • A positive, team-driven work environment where you can grow

If you’re looking to join a compassionate, high-performing team where your client service skills truly make a difference—we’d love to meet you!

 


National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
 
• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
 
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Tempe, Arizona, United States

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