Client Services Representative
SAGE- Arizona Animal Hospital- Scottsdale
Job Description
Arizona Animal Hospital is a fast-paced, compassionate veterinary clinic dedicated to providing exceptional care for pets and outstanding service to our clients. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our team and serve as the first point of contact for our clients and their pets.
Job Summary:
As a Veterinary Customer Service Representative, you will play a critical role in ensuring smooth clinic operations and delivering a positive experience for clients. You will handle client communications, manage appointments, and support the veterinary team in a dynamic, animal-loving environment.
Key Responsibilities:
- Greet clients and their pets warmly, creating a welcoming atmosphere.
- Answer busy multi-line phones, schedule appointments, and manage client records using veterinary practice management software
- Triage client inquiries and patient needs, directing them to the appropriate staff.
- Process payments, handle billing, and assist with over-the-counter sales.
- Maintain a clean and organized reception area.
- Communicate effectively using basic veterinary terminology to educate clients about services, vaccinations, and procedures.
- Collaborate with veterinary staff to ensure seamless operations.
- Perform administrative tasks such as data entry, scanning, emailing, and managing pharmacy refill requests.
Qualifications:
- Required:
- 1-2 years of customer service experience (e.g., hospitality, retail, or office settings).
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced environment while maintaining a positive attitude.
- Strong organizational skills and attention to detail.
- Comfortable working with computers and learning new software
Work Schedule:
- Tuesday, Wednesday, Thursday, (8am-5pm) with occasional Saturdays (8am-12pm).
Benefits:
- Competitive hourly wage based on experience.
- Paid time off and holidays.
- Employee discounts on pet care services.
- Opportunities for growth and training in veterinary medicine.
- Potential for Full Time postion
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 