Client Services Representative

Job Description

Job description

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

MONDAY-FRIDAY ONLY, NO WEEKENDS

Duties and responsibilities:

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.

-Responding promptly to customer inquiries.

-Communicating with customers through various channels.

-Acknowledging and resolving customer complaints.

-Knowing our products inside and out so that you can answer questions.

-Processing orders (OLP), forms, new client applications, and requests.

-Keeping records of customer interactions, transactions, comments, and complaints.

-Ensure customer satisfaction and provide professional customer support.

-Verify client/patient information.

-Deescalating situations with clients before presenting to mgmt.

-Basic quote/estimate knowledge

-Daily cleaning tasks, cleaning the reception/waiting area.

-Scan documents and email to neighboring practices and owners.

-Scheduling appointments; being conscious of the doctors schedule and be able to accommodate to both client and doctor needs.

-Traffic flow mgmt.

-Client education; Supply clients with information about our standard recommendations on animal husbandry, wellness care and disease / parasite prevention

The base salary range for this full-time position is $21.00 - $25.00. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Campbell, California, United States

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