Client Services Representative

Job Description

Job description

*Applicants must submit their resumes and fill out an application by clicking this link Apply Here

DO NOT APPLY HERE. PLEASE CLICK ON THE LINK Apply Here

Job description

Description

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Wellness Plan Specialist.

Who We Are

National Veterinary Associates is one of the largest private owners of freestanding veterinary hospitals, pet resorts, and specialty pet hospitals in the United States, Canada, Australia, and New Zealand. Each general practice hospital, specialty hospital, and pet resort operates under its brand. With rapid annual growth through acquisition, NVA needs people with the ability and knowledge to manage the operation today, and tomorrow scale to support a much larger and complex organization. A cornerstone of the NVA culture is a servant leadership approach to our business, hospitals, pet resorts, and teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love them.

Position Responsibilities
Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals.

Wellness plan communications and renewals

Effective communication (written and verbal) with strong closing skills

Educate clients on animal preventive care including vaccines, lab testing, dentistry

Schedule veterinary appointments using AVImark

Review and update client, patient, and accounting software

Payment collection on outstanding debt

Ability to troubleshoot and provide solutions

Accurately complete document updates each shift

Work independently in a friendly and supportive environment

Provide excellent client service and telephone etiquette

Achieve performance goals

Coach and provide feedback to our supported sites

Other duties/projects as assigned

Qualifications

High school diploma

5+ years call center/office

Quality client service

Professional work-ethic

Accurate, detailed multi-tasker

Basic math skills

Proficient with Microsoft Office and Excel

Time management and problem-solving skills

Ability to overcome objections

Adapt to changing environment

Goal-oriented and easily motivated

Must be able to work at a computer for long periods, which includes keyboard and mouse

Preferred Experience

Wellness Plans

Veterinary or healthcare

AVImark Practice Management System

Cornerstone/Idexx Petly Software

CXOne Contact System

Smartsheet

QuickBase

1-2 years of account receivable or collection experience

Windows PC applications

40+ WPM

Bilingual a plus

Hours and Compensation

Full-time position with a competitive benefits package

Incentives offered

Training provided

The base hourly range for this position is $16 - $18. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.

**Applicants must submit their resumes and fill out an application by clicking this link Apply Here

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

California, United States

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