Client Services Representative

Job Description

Care Animal Hospital is expanding! Our current five doctor-practice is getting ready to renovate and grow, so we need more friends to join the team. With weekend, early morning, and late evening hours, shifts are flexible and built to accommodate an employee’s at-home and personal needs and requirements. We are a dynamic team that is hard to resist and make anyone and everyone feel at home and welcomed. We are invested in our community, with involvement with various shelters and programs, and strive to serve our clients with both professional and familial care.

The Client Service Representative’s (CSR) responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through our hospital. More specifically, the CSR is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of our procedures and policies. The CSR is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.

Qualifications:

•Telephone etiquette and client service excellence

•Computer, language and written skills

•A love of animals

Skills:

•Excellent telephone skills

•Excellent oral and written communication skills

•Interpersonal skills

•Handling difficult situations including emergencies

•Strong computer skills

•Strong organizational skills

•Typing skills

•Payment handling and basic finance skills

Abilities:

•Professional and courteous

•Flexible

•Willing to learn

•Able to remain calm under pressure

•Attentive to detail

•Manages time well

•Works well in team and fast-paced environment

•Adheres to procedures and protocols

•Takes initiative

Education/ Experience

•High school degree

•Prior client service experience

The base hourly range for this position is $15-18. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

This position is also eligible for a periodic bonus.

Accepting applications through June 30th.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Colorado, United States

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