At Hillsboro Beach Animal Hospialwe take great care to treat each client & pet as a member of our family. As an advocate for the pet it is our goal to ensure that we are offering the highest standard of veterinary care. The Client Service Representative is an invaluable member of the hospital team who works directly with the hospital manager, managing DVM and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient patient flow through the animal hospital.

Job Responsibilities

• Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.
• Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
• Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
• Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
• Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
• Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Demonstrates a full working knowledge of Avimark procedures and functional applications.
• Has a Flexible schedule.
• Can Handle Multiple Phone Line System.