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NVA

Client Services Representative

Animal Care Center of Panama City Beach

Job Description

Customer Service Representative (CSR) | Animal Care Center Panama City Beach

Location: 8501 Front Beach Road, Panama City Beach FL 32407
Schedule: Full-time (32–38 hours/week) | Hospital open 7 days/week, 7:00 AM – 6:00 PM
Compensation: Starting at $16/hour
Benefits: Full-time benefits including medical, dental, vision, PTO, 401K, uniform allowance, and pet care discounts

Animal Care Center Panama City Beach is seeking a friendly, professional, and highly motivated Customer Service Representative (CSR) to join our front desk team. As the only 24-hour veterinary hospital in the area, we take pride in delivering advanced medical care with compassion, and that starts the moment clients walk through our doors or call us.

About Us

Our hospital has proudly served the Panama City Beach community since 1984, offering a full range of veterinary services including general practice, urgent care, and emergency medicine. We operate 7 days a week and are known for our fast-paced, high-quality environment and a team culture built on support, humor, and professionalism.

What We’re Looking For

We’re seeking a Customer Service Representative who excels in a fast-paced environment and can manage multiple tasks while maintaining a warm, helpful demeanor. The ideal candidate has previous experience in a medical office or customer-facing role. Veterinary experience is a plus but not required—we’re happy to train the right person.

Responsibilities

  • Greet clients warmly and ensure a welcoming atmosphere
  • Answer multi-line phones and schedule appointments efficiently
  • Check patients in and out, process payments, and manage records
  • Communicate clearly and compassionately with clients and team members
  • Assist with general administrative duties and support the front desk flow
  • Help maintain a clean and organized lobby and reception area

Qualifications

  • Prior experience in a medical, dental, or veterinary office preferred
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational skills
  • Ability to multitask and stay calm under pressure
  • A positive attitude and team-oriented mindset
  • Reliable and flexible availability, including weekends and some holidays

Why Join Us?

  • Competitive starting wage of $16/hour
  • Supportive team environment in a high-energy, client-focused setting
  • Opportunity to be part of a respected 24/7 animal hospital
  • Full-time benefits: Medical, Dental, Vision, PTO, 401K, Uniforms, Pet Care Discounts
  • Room for growth and advancement within a dynamic veterinary team

If you're a motivated, personable professional who enjoys helping people and animals alike, apply today to join the Animal Care Center Panama City Beach family. Your role is key to making every client and patient feel cared for from the very first interaction.

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

Panama City Beach, Florida, United States

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