Client Services Representative

Jefferson Road Animal Hospital

Job Description

Takes ownership in job

 

Takes initiative and is proactive

 

Adheres to all policies and memos already intact or newly created

 

Acknowledges clients and patients as they enter the building

 

Uses names of clients and patients when known

 

Treats clients, patients, and staff with extreme courtesy and respect

 

Understands and practices teamwork

 

Shows understanding and compassion towards all clients and patients

 

Able to handle multiple tasks

 

Is productive and uses time wisely

 

Completes all assigned tasks thoroughly, with precise detail, and within the assigned time frame

 

Follows professional and proper appearance standards

 

Readily accepts responsibility

 

Follows all proper procedures when completing jobs and tasks

 

Able to answer client questions thoroughly without giving medical

advice or diagnosis

 

Pleasant and cheerful personality at all times

 

Excellent oral and written communication skills

 

 

Ability to follow directions by management

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.