Client Services Representative

Job Description

🐾 Client Service Representative – Hidden Valley Animal Hospital (Independence, MO)
Be the First Smile They See. Be the Reason They Come Back.

Hidden Valley Animal Hospital is growing—and we’re looking for a Client Service Representative (CSR) who is passionate about both people and pets. As we expand back to a four-doctor practice, we need someone who can help us continue providing the exceptional service and compassionate care our community has come to know and trust.

🐶 What You’ll Do:

As a CSR, you’ll be the face and voice of Hidden Valley—setting the tone for every pet’s visit. Your day-to-day will include:

Greeting clients with warmth and professionalism (in person and by phone)
Checking patients in and out efficiently and with care
Scheduling appointments and managing records using our veterinary software
Assisting with client communication, payment processing, and maintaining a clean, welcoming front desk area
Supporting our team with urgent care check-ins and managing Blue Springs Animal Control cases

🐕‍? What We’re Looking For:

We’re searching for someone who is:

Energetic, detail-oriented, and genuinely passionate about helping people and their pets
Comfortable working in a fast-paced, team-oriented environment
Skilled in multitasking and staying calm under pressure
Experienced in customer service (veterinary or medical office experience is a plus!)

🌟 Why Join Hidden Valley?

We’ve been AAHA-accredited for 24 years, committed to providing top-tier care
Our culture is centered on teamwork, integrity, and dedication
We offer monthly lunch & learns and encourage continued education and personal growth
You’ll be part of a supportive, fun-loving team that puts patients and clients first—always

If you’re ready to join a practice that’s growing with purpose and values its people just as much as its patients, we’d love to hear from you.

📩 Apply today to become part of the Hidden Valley family and help us continue creating positive experiences—for pets, clients, and each other.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Independence, Missouri, United States

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