Client Services Representative
Bogey Hills Animal Hospital
Job Description
Client Service Representative
Bogey Hills Animal Hospital is hiring a Full-Time/ Part-Time front-desk receptionist to be the first point of contact in our busy 3 doctor practice. We are looking for a friendly, outgoing customer service professional who excels in a fast-paced environment, communicates clearly, is passionate about animal care, and is a true team player.
A comprehensive benefits package, including
- medical, dental, and vision insurance
- Life Insurance
- Employee Assistance Program
- Disability Insurance
- Paid time off and a 401(k) plan for full-time employees
- Quarterly bonus opportunity
Schedule: Mon-Fri. 4 day work week, some Saturdays 830a-2p
Key Responsibilities:
- Warmly greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
What We’re Looking For:
- Experience: At least 2 years of customer service and direct veterinary or front-desk experience.
- Empathy: Ability to hold sensitive, emotional conversations with care.
- Communication skills: Clear, professional, and compassionate interpersonal style.
- Organization: Strong multitasking ability in a fast-paced environment.
- Tech-savvy: Comfortable with digital tools, scheduling systems, and adapting to new platforms.
Work location: In person.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
