Buffalo Small Animal Hospital is seeking an experienced veterinary Client Service Representative to join our administrative team.
BSAH has been committed to our community for decades. BSAH is AAHA certified and working towards a Fear Free Certification. Our hospital is currently a three doctor practice.
We are seeking an experienced client services professional to join our team. On a daily basis, the customer service representatives ensure that standards are being met for providing quality service to all our clients and their fur family. Strong candidates will have a positive attitude, friendly demeanor towards both animals and people and be detail oriented. The right candidate has the ability to multi task and can demonstrate the importance and understanding of high quality customer service.
- Handle customer inquiries and or issues as necessary.
- A solid client experience commitment is imperative to succeed in this position.
- Strong initiative and the ability to understand the balance needed between business and staff needs and leading by example
- Strong organizational skills
- Excellent oral and written communication skills
- Experienced in veterinary medicine
- Strong client service background
- Manage client expectations, keeping clients satisfied and expectations realistic.
- Performs other duties as assigned
- Ability to work in a fast-paced environment
- The base hourly range for this position is $18 - $22. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
We offer competitive wages that are based on experience and skill level. The health and well-being of your family is important to us, so we provide access to affordable medical, dental, and vision coverage. We offer professional pet care discounts for your furry family members. Other benefits include: 401(k) matching, Employee assistance program and paid time off. In addition, the leadership team at BSAH is dedicated to a positive hospital culture and professional development! Join our team and make a difference!
Benefits and EEO Statement: NVA/Ethos offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA/Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA/Ethos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
