Client Services Representative

Herndon Animal Medical Center

Job Description

We are a caring, compassionate team of professionals that focus on creating an environment of trust and respect for our staff, clients, and their pets. Our clinic is AAHA certified, and all team members are “Fear Free” certified.

 

We are looking for a self-motivated person with a positive attitude interested in caring for people and their pets. The ideal candidate has strong communication skills, good attention to detail, the ability to prioritize tasks, and customer service experience. Veterinary experience and knowledge of the operating system Cornerstone is a plus, but we are willing to train the right person!

 

In this position, you will be interacting with clients and their pets, answering a multi-line phone system, keeping accurate medical records, scheduling various types of appointments, and providing excellent and compassionate customer service for our clients.

 

We are looking for a full-time or part-time employee with availability Monday-Friday (hours will vary). The clinic is not open on the weekends and closes at 6 or 7pm during the week depending on the day.

 

This position has growth potential. Starting salary is based on experience and will be discussed during the interview.

 

We would love to get an opportunity to meet you, so please reach out if you're interested in learning more!

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.