**Job Opportunity: Operations Assistant/Customer Service Representative (CSR)**

Bayhill Equine is seeking a full-time Operations Assistant/Customer Service Representative (CSR) to join our team! We are a small, sports medicine-specialized, fully ambulatory practice serving the San Francisco Peninsula. In this role, you will collaborate closely with the practice manager to ensure our doctors receive the support they need while also fulfilling customer service duties.

**Position Details:**

- **Type:** Full-time

- **Schedule:** Monday through Friday, 8:30 AM – 4:30 PM

- **Experience Required:** 1-2 years in customer service within the veterinary

field; equine experience is required.

- **Compensation:** The base hourly rate for this position is $26 - $28. Pay is determined by factors such as work location, job-related skills, experience, and relevant education or training.

**Key Responsibilities:**

- Answer phone calls and correspond with clients in a friendly and compassionate manner.

- Schedule appointments efficiently.

- Process payments accurately.

- Update and maintain client and patient records.

- Monitor inventory, including turnover, stocking, expiration dates, monthly adjustments, and quarterly counts.

- Assist with equipment maintenance and routine cleaning.

- Assist in managing company vehicles, including servicing, routine cleaning, inventory organization, and repairs.

- Ensure lab supplies are stocked, and follow up on test results.

- Assist with scheduling and communication for vaccine clinics.

- Support accounts receivable collection efforts.

- Join our doctors as a veterinary assistant on occasion.

**Minimum Qualifications:**

- 1-2 years of customer service experience in the veterinary field.

- Excellent interpersonal and communication skills with a strong willingness to work as part of a collaborative team.

- Equine experience is required as this role includes some veterinary assistant work.

We encourage you to apply if you are a highly organized, detail-oriented team player passionate about providing excellent customer service!

**About National Veterinary Associates (NVA):**

NVA is a leading global pet care organization united by a love for animals and the people who care for them. Our community comprises approximately 1,400 premier locations, primarily general practice veterinary hospitals, as well as equine hospitals and pet resorts. We are also part of Ethos Veterinary Health, which includes 145 world-class specialty and emergency hospitals. Together, we maintain a culture of compassion and innovation, committed to delivering exceptional veterinary care. For more information, please visit www.nva.com.

**Benefits:**

NVA offers a comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, and paid time off (including sick leave) for eligible employees.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disability status, or genetic information. In compliance with the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and other local hiring regulations, we will consider all qualified applicants, including those with arrest and conviction records, in accordance with applicable regulations.