Pima North Animal Hospital, in North Scottsdale, is seeking a friendly, reliable, and compassionate Customer Service Representative to join our growing team. Our CSRs are the heart of our hospital—creating exceptional client experiences while supporting our doctors and medical team.
Key Responsibilities:
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Greet clients and pets with warmth and professionalism
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Answer multi-line phones, schedule appointments, and manage client communications
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Check patients in and out, collect payments, and review invoices
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Maintain accurate client and patient records
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Assist with client education and follow-up communication
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Support the team during busy periods while maintaining a positive attitude
Qualifications:
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Prior customer service experience required (veterinary or medical office experience preferred)
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Strong communication and interpersonal skills
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Ability to multitask in a fast-paced environment
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Comfortable with computers and practice management software
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Dependable, team-oriented, and detail-focused
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Compassion for animals and their people
Why You’ll Love Working With Us:
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Supportive, team-focused work environment
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Opportunities for growth and learning
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Employee pet care discounts
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Competitive pay based on experience
If you’re passionate about customer service and love working in an animal-centered environment, we’d love to meet you!
To Apply:
Please submit your resume to pima@nva.com.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
