Customer Service Representative

Job Description

Are you a people person? Do you love animals? Are you seeking a fulfilling job where you feel appreciated?

Join a Team Committed to Excellence in Animal Care

Stonecrest Animal Hospital is currently seeking a professional, compassionate, and client-focused Client Service Representative (CSR) to join our front desk team. This is an exciting opportunity to work with a team that has been dedicated to providing exceptional veterinary care for over 35 years.

As a CSR, you will be the first point of contact for our clients and play a key role in ensuring a positive experience for both clients and their pets. We are looking for a team member who is highly organized, detail-oriented, and committed to exceptional customer service.

Why Join Stonecrest Animal Hospital?

· Supportive, Team-Focused Culture – You’ll be part of a kind, welcoming group that values communication and teamwork.

· Flexible Scheduling – Enjoy a Monday through Friday schedule with occasional Saturdays. No nights or late shifts!

· Career Growth Opportunities – We support learning and advancement with plenty of professional development.

· Learning Environment – Work alongside experienced DVMs and credentialed technicians who love to teach and support one another.

· Competitive Compensation – Including regular performance-based bonuses.

Preferred Qualifications

· Minimum 1 year of front desk or customer service experience (veterinary or medical field preferred)

· Exceptional communication and interpersonal skills

· Strong organizational skills with the ability to multitask in a fast-paced environment

· Proficiency with Microsoft Office and Google Suite

· Familiarity with AviMark is a plus

· Previous experience in a veterinary setting is highly desirable

Compensation & Benefits

Pay Rate: $18.00 – $21.00 per hour, depending on experience
Employment Type: Full-Time

Benefits Include:

· 401(k) with company match

· Comprehensive medical, dental, and vision insurance

· Paid time off and paid holidays

· Flexible Spending Account (FSA)

· Tuition reimbursement

· Employee Assistance Program (EAP)

· Pet care discounts and wellness plans

· Disability and life insurance

Work Schedule

· Day shift

· Monday through Friday

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

• We may also contact you via text message from an identified NVA representative for recruiting-related communication

• All job opportunities and applications are hosted on our official careers site: careers.nva.com

• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Apply now

This Job

Location:

Phoenix, Arizona, United States

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