We are seeking a friendly, organized, and dependable Customer Service Representative (CSR) to serve as the first point of contact for our clients. As a CSR, you will play a critical role in creating a positive first impression, managing daily front desk operations, and ensuring smooth communication between clients and our veterinary team.

Key Responsibilities:

• Greet clients and pets warmly upon arrival, ensuring a professional and friendly front desk experience

• Answer phones, respond to emails, and manage online appointment requests

• Schedule appointments, surgeries, and follow-up visits accurately

• Check in/out patients and process payments

• Maintain and update client and patient records with accuracy

• Communicate clearly with clients regarding services, policies, estimates, and wait times

• Handle prescription requests and coordinate with veterinary staff as needed

• Assist with administrative duties such as filing, scanning, and inventory support

• Help maintain a clean, welcoming lobby and reception area

Qualifications:

• High school diploma or equivalent required

• Previous experience in customer service; veterinary or medical office experience preferred

• Excellent communication and interpersonal skills

• Professional phone etiquette and a calm, empathetic demeanor

• Ability to multitask in a fast-paced environment while maintaining attention to detail

• Proficiency with computers and familiarity with veterinary practice management software (preferred)

• Comfortable around animals of all types and sizes

Work Schedule:

• Full-time

• Must be available for some evening and Saturday shifts

Benefits:

• Competitive hourly wage (based on experience)

• Health, dental, and vision insurance

• Paid time off and holidays

• Employee discounts on veterinary services

• Opportunities for training and career growth

Compensation for this position ranges from $18.00-$21.00 per hour depending on experience.  This position is also eligible for a quarterly bonus.