Job Description
Client Service Representative
East Brook Animal Hospital
About the Role,
East Brook Animal Hospital is looking for a Full-time or Part-Time, caring, reliable Client Service Representative (CSR) to join our team.
The CSR is the first point of contact for clients and plays a key role in providing excellent customer service while ensuring a smooth visit for pets and owners.
Responsibilities
• Greet clients and pets with a positive, professional attitude
• Manage check-in and check-out processes with accuracy
• Schedule and confirm appointments using Avimark
• Personable, empathetic and friendly with phone calls, in emails, and with all client communications/Interactions
• Process invoices and payments accurately
• Educate clients about services, products, and preventive care
• Maintain a clean, organized front desk and waiting area
• Support veterinarians, technicians, and management with daily tasks
• Provide compassion and support to clients in emotional situations
Qualifications Required
• High School Diploma or GED required
• Minimum 1 year experience in a veterinary or animal care setting preferred
• Strong Telephone Etiquette, Computer and Multitasking skills
• Excellent Communication and Customer Service Skills, and the ability to Manage Stressful Situations
• Able to lift up to 50 lbs and move throughout the clinic , climb stairs multiple times per day
• Calm, compassionate, and professional under pressure
Compensation;
- Compensation
- Base hourly rate of $18.00 - $23.00 DOE
- Eligible for periodic bonus (where applicable)
- Eligible for commission (where applicable)
- Sign-on bonus of up to $500 (where applicable)
- Benefits that are to be included: contingent on Full time or Part time basis
- Medical, Dental, and Vision Insurance
- 401(k)
- Health Savings Account
- Paid time off (Full-Time Employees receive vacation, Holiday and Sick Pay contingent on hours worked/ Part-Time employees receive sick pay contingent to time worked)
- Employee discounts for Pets
- Allowances contingent to time worked
About Us At East Brook Animal Hospital,
we provide compassionate, high-quality care for pets and a supportive, inclusive workplace for our team.
We are proud to be an Equal Opportunity Employer.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
