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NVA

Customer Service Representative

Hyde Park Veterinary Clinic

Job Description

🐾 Join Our Team as a Veterinary Customer Service Representative! 🐾

Location: Hyde Park Veterinary Clinic – Tampa, FL
Position: Full-Time | Front Desk | Client-Facing | Supportive Team Environment

Are you passionate about helping people and their pets? Do you thrive in a fast-paced, compassionate, and client-focused environment? Hyde Park Veterinary Clinic is looking for a friendly and professional Customer Service Representative (CSR) to be the welcoming face of our practice!

What You'll Do:

As a CSR, you'll play a key role in creating positive experiences for our clients—both human and furry. You’ll:

  • Greet clients with warmth and professionalism—in person and over the phone
  • Schedule appointments and support daily operations with attention to detail
  • Assist with client communication, education, and financial transactions
  • Maintain clean, organized, and inviting front desk and reception areas
  • Ensure accuracy in records, payments, and product recommendations
  • Support marketing promotions and maintain positive community relationships
  • Provide compassion and calm during emergencies and emotional moments

What We’re Looking For:

  • At least 1 year of customer service experience
  • Veterinary or animal care experience preferred (minimum 6 months)
  • Strong communication, problem-solving, and multitasking skills
  • A calm, kind, and professional demeanor—even under pressure
  • Positive attitude, team spirit, and a willingness to learn
  • Ability to lift 40 lbs and work on your feet for extended periods

Why You’ll Love Working With Us:

  • Opportunities for learning and growth in veterinary care
  • Get to work with animals AND people every day
  • Competitive compensation and benefits package
  • Work that makes a difference in the lives of pets and their people

🐶🐱 Sound Like a Fit? Let’s Meet!

If you're ready to bring your customer service expertise into a warm and welcoming animal-loving environment, we’d love to hear from you!

 

📩 Apply Today and become part of the Hyde Park Veterinary Clinic family—where compassion, communication, and care come first.

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

Tampa, Florida, United States

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