Job Title: Customer Service Representative
Location: Animal Hospital of Woodstock, 11711 Catalpa Lane, Woodstock, IL

About Us

At the Animal Hospital of Woodstock, we are committed to providing exceptional care for pets and support for their families. We strive to create a compassionate, welcoming environment where animals and their owners feel valued. Join our team and be part of a dedicated group passionate about animal welfare and customer satisfaction.

Position Overview

We are seeking a friendly, professional, and organized Customer Service Representative to be the first point of contact for our clients. In this role, you’ll provide excellent customer service, assist with inquiries, schedule appointments, and handle a variety of administrative tasks. The ideal candidate is passionate about animals, communicates effectively, and thrives in a fast-paced environment.

Key Responsibilities

• Greet clients and visitors warmly.
• Respond to inquiries via phone, email, and in person.
• Schedule appointments for services such as grooming, vaccinations, and general care.
• Provide information about services, procedures, and policies.
• Process payments and maintain accurate client and pet records.
• Support animal care requests and general administrative needs.
• Maintain a clean, organized front desk area.
• Collaborate with veterinary and animal care staff to ensure seamless service.

Qualifications

• High school diploma or equivalent (some college or certification in a related field preferred).
• Previous customer service experience; animal care or veterinary setting a plus.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time in a busy environment.
• Strong problem-solving skills and a positive, professional attitude.
• Genuine love for animals and dedication to high-quality care.
• Proficiency in Microsoft Office Suite or similar software.

Pay & Benefits

Base Hourly Pay: $15.00 – $18.55
Pay is determined by role, level, location, and relevant experience, skills, or education.

Benefits include:

• Competitive hourly wage.
• Discounts on pet services and products.
• Health, dental, and vision insurance options (if applicable).
• Paid time off.
• Opportunities for professional development and training.
• A supportive and passionate team environment.