Customer Service Representative
Lee's Summit Animal Hospital
Job Description
Receptionist (Customer Service Representative) – Lee’s Summit Animal Hospital
Are you passionate about veterinary medicine and dedicated to providing exceptional client service? Lee’s Summit Animal Hospital is looking for a Client Services Representative to join our team!
About our Team:
At our thriving, 6-doctor practice, we care for a wide range of animals—from beloved dogs and cats to horses, goats, monkeys, and even bearded dragons. If you're passionate about providing exceptional care across species, this is the place for you! We offer a broad spectrum of veterinary services, including preventive care, emergency treatments, and surgeries, ensuring that no day is ever the same.
Key Responsibilities:
- Deliver outstanding and efficient client experiences by warmly greeting clients and addressing their questions.
- Process incoming and outgoing patients, including handling payments and checking clients in and out.
- Answer phone calls, which may involve responding to inquiries, assessing service needs, and scheduling appointments.
- Manage incoming and outgoing mail and email correspondence.
- Ensure a clean and welcoming environment in the client waiting area.
- Accurately document and maintain client information, service data, and other pertinent records within our practice management software, while meeting specific performance metrics.
- Escalate complex matters to senior staff as needed.
- Continuously learn and develop software skills to enhance your contributions.
Qualifications:
- A friendly and positive demeanor with a genuine love for working with people.
- Veterinary experience is preferred but not required.
- Ability to adapt and learn quickly in a fast-paced environment.
- AviMark knowledge preferred, but not required.
Benefits Include (but not limited to):
· Comprehensive health benefits including medical, dental, and vision
· Short/long term disability
· 401K
· Employee Pet Discounts
· PTO
If you're ready to make a difference in the lives of pets and their owners, we’d love to hear from you! Join us at Lee’s Summit Animal Hospital and be part of a caring and dedicated team.