Customer Service Representative
South Shore Animal Hospital
Job Description
Do you love pets? Do you love people? We need you!
At South Shore Animal Hospital, we know that exceptional customer service is the foundation of great health care. That’s why we’re looking for an experienced Customer Service Representative who truly loves making connections, solving problems, and ensuring that every client feels welcomed and valued. If you have a passion for helping others, a knack for communication, and a heart for animals, this is the perfect opportunity for you!
What We Offer:
- Competitive Pay: $18 - $22 per hour, based on experience.
- Comprehensive Benefits: Medical, vision, and dental insurance to keep you and your family covered.
- 401(k) Plan: Matched contributions to help you plan for the future.
- Employee Assistance Program (EAP): Access to SupportLinc for confidential counseling and support services.
- A Positive, Team-Oriented Work Environment: Join a fun, collaborative, and supportive team that truly values each other!
- Growth Opportunities: Ongoing training and room to advance within our practice.
What We’re Looking For:
- Exceptional Communication Skills: You’re a pro at clear, kind, and professional communication—whether you’re on the phone, via email, or in person.
- Problem-Solving Expertise: You think on your feet and take pride in resolving issues efficiently and with a smile.
- People & Pet Lover: You have a genuine love for helping people and caring for their pets, ensuring they have a great experience every time.
- Experience Matters: Previous customer service experience is preferred, ideally in a veterinary or healthcare setting.
- A Positive Attitude: You approach every challenge with optimism and a “can-do” attitude.
What You'll Do:
- Provide Outstanding Customer Service: Assist pet owners with scheduling, inquiries, and questions, ensuring they feel heard and valued.
- Handle Client Concerns & Issues: Use your problem-solving skills to address and resolve client issues with professionalism and empathy.
- Maintain Accurate Records: Ensure patient records, appointments, and billing are updated and correct.
- Collaborate with the Team: Work alongside veterinarians, technicians, and other staff to deliver the best care and service possible.
Ready to Join Our Team?
If you’re an experienced customer service professional who thrives on making people feel valued and supported, we’d love to hear from you. Apply today and be part of a practice where people and pets always come first!
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 