Customer Service Representative – Join Our Epic Team at South Shore Animal Hospital!
Full-Time | Saturdays Required | Pay Range: $18–22/hour

Are you passionate about animals and providing outstanding customer service? Do you thrive in fast-paced environments, problem-solving on the fly while maintaining a calm, professional demeanor? At South Shore Animal Hospital, we’re looking for a Customer Service Representative who shares our commitment to exceptional care and building lasting relationships with both our pet patients and their families.

What You’ll Do:

As the first point of contact for our clients, you’ll play a crucial role in delivering a seamless client experience from start to finish. Your responsibilities will include:

• Greeting and assisting clients with warmth, empathy, and professionalism
• Scheduling appointments and managing client communication
• Addressing questions or concerns quickly and calmly while maintaining a positive attitude
• Supporting the team in ensuring efficient daily operations
• Handling administrative tasks such as managing patient records and processing payments
• Working alongside an amazing team of veterinary professionals who are all dedicated to the same goal: providing exceptional care to pets in need

What We’re Looking For:

We need a candidate who can see both the big picture and the important details, and who is ready to contribute to a high-functioning, collaborative team. Ideal candidates will have:

• A genuine passion for animals and their well-being
• Strong communication skills, with the ability to navigate tough conversations with empathy and professionalism
• Problem-solving abilities to help resolve issues efficiently and with a calm demeanor
• Previous customer service experience (ideally in a veterinary or healthcare setting, but not required)
• The ability to stay organized in a fast-paced environment
• A positive attitude and willingness to learn, grow, and contribute to a positive team culture

Why South Shore Animal Hospital?

At South Shore Animal Hospital, we pride ourselves on having a culture that is supportive, collaborative, and driven by a shared passion for providing the best possible care to our patients. We want team members who are excited to be part of something special and who can contribute to our mission every day.

We offer:

• Pay range of $18–22/hour based on job-related skills, experience, and relevant education or training
• Medical, dental, and vision insurance to keep you and your family healthy
• Matched 401(k) to help secure your financial future
• Continuing education opportunities to help you grow professionally
• A dynamic, friendly, and supportive team that values work-life balance

If you’re looking for a rewarding career in a place where you can make a difference and be part of an epic team, we’d love to meet you!