Job Description
The Champions Forest Animal Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.
Key Responsibilities
Greet clients and patients warmly in person and over the phone
Schedule, confirm, and manage appointments efficiently
Answer questions regarding clinic services, procedures, pricing, and policies
Process payments, invoices, and insurance documentation accurately
Maintain accurate client and patient records
Triage incoming calls, e-mails, and messages
Coordinate communication between veterinarians, technicians, and clients
Maintain clinic aesthetics by keeping a clean, organized, and welcoming space
Adhere to clinic policies, procedures, and confidentiality requirements
We are a small clinic, all our employees are cross-trained, you will receive hands on animal training to be able to jump in wherever and whenever needed during the day to ensure daily operations run smoothly.
Qualifications
Experience in a Veterinary Clinic or animal care setting
Knowledge of common veterinary terminology and services
Bilingual is a plus - not required
Ability to sit and stand for extended periods of time
Comfort working around animals of varying sizes and temperaments, including exotic animals
Emotional resilience when dealing with injured, sick, or grieving pets and their owners
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
