Customer Service Representative

Job Description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Horse experience/background essential & a requirement.

There are so many benefits to joining our amazing team, and they aren't all just about Wisconsin Equine. Did you know that our clinic is lucky enough to be in one of the 9 safest cities to live in Wisconsin, out of the top 100 in the country! The Lake Country area we are located in is full of things to do and provides access to many state parks, trails, and year-round fun!

We are looking for a mature individual who would strive to make this a career. Candidates with a horse background (experience working with and around horses) is essential.

The schedule is Monday – Friday with a start time of 8am-5pm (with a 1hr lunch break). The job requires strong phone and customer service skills as the administrative staff field all incoming calls into the hospital ranging from general client questions, appointments, emergencies, referrals, pharmaceutical companies and everything in between! We are a very high paced equine veterinary facility requiring excellent multi-tasking skills. We have 11 veterinarians on staff and are continuing to grow.

We offer great benefits (see below).

What to Expect:

Friendly/Inclusive Culture: Our team treats each other with respect and kindness. We strive to ensure everyone feels welcome.

Appreciation: Our Doctors and technicians truly value each individual team member for who they are and each unique experience they bring to the team!

Benefits:

Medical, Dental, Vision Insurance

HSA and FSA plans

401k (matching)

Paid time off (vacation and sick)

Holiday pay

Quarterly bonus opportunities

Short & long-term disability plans

Life insurance

Employee pet discounts

Critical illness plan and Accident plan

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Oconomowoc, Wisconsin, United States

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