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NVA

Desktop Technician (Onsite)

National Veterinary Associates

Job Description

About Us:



National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

 

NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

 

Job Summary:

 

At National Veterinary Associates (NVA) we are united by our love of animals and the people who love them. Our Support Center is relocating to a brand, new building in Austin, TX. We are looking for a Support Technician to join our Support Center team. This is an onsite position working Monday – Friday. In addition to the daily responsibilities, this position will be responsible for backing up our Executive Support Technician. Flexibility will be required to meet the executive team’s needs, which may include on call responsibilities. In your role, you’ll deliver white glove service that is the gold standard for the service we offer to our Support Center team.

 

Key Responsibilities

  • Provide support to the onsite and remote Support Center team members including Executive and VIP level clients with white glove service
  • Must be highly self-motivated and self-directed.
  • Effectively prioritize and execute tasks in a high-pressure environment.
  • Troubleshooting and configuration of Windows platforms (Windows 10, Windows 11)
  • Hardware troubleshooting and repair, laptops, desktops, and Audio/Visual Support (Conference Rooms)
  • Mobile Device Configuration/Support (smart phone, tablet)
  • Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
  • Supporting/troubleshooting MS Office (Excel, Word, PowerPoint, Outlook)
  • Provide support via Phone, Chat, Email, as well as Deskside/Walkup
  • Printer configuration and troubleshoot (Direct Connected & Networked)
  • Switches/routers/wireless networks (basic troubleshooting - Onsite & remote) - ability to efficiently traverse the first three layers of the OSI model.

 

Minimum Qualifications

  • Highly experienced supporting Executive and VIP level clients with white glove service
  • Expert experience supporting MAC/IOS is a must-have requirement.
  • ITSM/Ticketing system experience.
  • Experience troubleshooting Windows platforms (Windows 10, windows 11)
  • Active Directory & Exchange (Accounts, Logins, Password Resets etc.)
  • Excellent communication and interpersonal skills with users of all skill levels, especially at an Executive level.
  • Thinks clearly in difficult situations and knows when to escalate and ask for help.
  • Ability to work calmly in urgent or stressful situations.

 

Preferred Qualifications

·        Bachelor in Computer Science or related field

  • 2+ years of Desktop Support experience Preferred
  • CompTIA A+
  • Microsoft 365 Certifications
  • Experience with ServiceNow a plus

 

 

Physical Requirements

  • Must be able to lift 50lbs
  • Must be within commuting distance of Austin, TX

The compensation range for this role is $25.00 - $27.00 per hour and is eligible for benefits. 
 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

Austin, Texas, United States

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