The Director, Community , Culture and Leadership Development serves as a strategic thought partner to leaders across our veterinary network, playing a critical role in shaping the leadership and cultural fabric of Ethos. This role is responsible for the design, implementation, and continuous improvement of core programs that foster professional growth, learning, wellness, and a purpose-driven employee experience.

The Community Team combines several specialized services and provides organization-wide programs and services: Culture building tools, leadership effectiveness, development skills, and wellness. We provide planning and development to support team members to meet the changing needs of the organization and the vet med industry.  

Job Responsibilities:

Working across teams and locations, this leader will ensure consistent and scalable programs that reflect our values, support organizational goals, and meet the evolving needs of the veterinary profession.  This includes and is not limited to:

• Leadership Development:
  • Design, develop, and implement leadership development programs for emerging, mid-level, and senior leaders while ensuring those initiatives are in alignment with company culture.
  • Use data and advanced analytics to identify capability gaps and inform targeted learning interventions.
  • Measure and report on program effectiveness, ROI, and impact, with recommendations for continuous improvement.
  • Research and integrate modern leadership models, learning modalities, and best practices into development strategies.
• Culture Strategy:
• Lead and develop enterprise-wide culture initiatives that promote inclusion, purpose, and learning.
• Facilitate the co-creation and implementation of cultural programs and resources through collaborative design with team members across Ethos.
• Integrate culture strategies/content into other key processes across the team member lifecycle and experience (onboarding, development, team agreements, toolkits, etc).
• Analyze culture data to inform strategy and drive meaningful improvements across the organization.
• Foster a high-performing, collaborative team within a matrixed environment.
• Retreats & Other Programs:
• • Lead the strategy and execution of wellness retreats and community programs tailored to the unique needs of veterinary professionals and the future of work.
  • Provide strategic oversight of enterprise programs, coordinating with internal stakeholders, external vendors, and business unit leaders.
  • Deliver solutions that support the well-being of team members, fostering a culture of care and support.
  • Act as an internal consultant to leaders and teams, offering guidance and tools in areas like change management and team effectiveness.
  • Support the Community Team in building and delivering resources that promote shared values, leadership consistency, and a unified team member experience across all sites.
  • Serve as a connector between people, programs, and priorities to ensure alignment and sustainability as part of the People team.

• Other job duties as assigned.

Job Requirements:

• 8+ years of progressive leadership experience, with a proven track record in developing and modern training methods (adult learning, mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.); Professional coaching certification preferred.
• 5+ years of direct leadership experience supporting multi-site or distributed teams, including developing and implementing strategies aligned to business objectives; previous Coaching/Consulting experience preferred.
• Bachelor’s degree in Human Resources, Business Administration, or a related field required; PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.
• Strong knowledge and experience in a variety of change management principles, practices, processes and techniques.

• Demonstrated ability to be a trusted advisor and influential leader, with a proactive approach to supporting, coaching, and enabling leaders to drive results.
• Exceptional communication skills, both verbal and written, with the ability to tailor messaging and influence across all organizational levels, including executive leadership.
• Strong business acumen and strategic thinking skills, with the ability to translate business needs into actionable solutions.
• Proven ability to lead through ambiguity and navigate complex, unstructured situations with sound judgment and composure.
• Thrive in fast-paced, evolving environments; adaptable and resilient with a continuous improvement mindset.
• High degree of emotional intelligence and professional maturity; capable of building trust and credibility quickly in a variety of settings.
• Willingness and ability to travel as needed to support multi-site teams and field operations (estimated up to 50% travel).

Direct Reports: Yes (5 total)

Reports To: VP of People

Located: Remote USA