Director, People Operations
National Veterinary Associates
Job Description
Title: Director, People Operations
About: National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.
Overview: The Director of People/HR Operations is responsible for leading the strategic and operational aspects of people operations. This role will ensure that HR programs, processes, and tools align with NVA’s overall people strategy and business goals. The Director will drive the implementation and continuous improvement of HR service delivery, data administration, ensuring efficiency, compliance, and a positive team member experience.
Reporting To: Head of Human Resources
Location: Austin, TX (preferred) or Remote
Key Responsibilities:
o Lead process design and continuous improvement initiatives to enhance the efficiency and effectiveness of HR operations leading to enhanced team member experience.
o Co-lead the continued optimization of Dayforce (Ceridian), as well as other HR-related tools such as ATS (Avature) and LMS.
o Provide guidance, support and process execution of all HR related tools, systems and programs, such as Dayforce modules, talent management, compensation, succession planning, and recruitment systems.
Collaborate with IT and external vendors to ensure seamless integration and data security across all HR platforms.
o Lead the partnership with key stakeholders such as Employee Relations, Benefits, Legal, Operations and Compliance to harmonize and implement policies through systems and appropriate training
o Design and manage an HR analytics strategy to provide actionable insights into workforce trends, performance, and engagement via People Metrics & Scorecards.
o Ensure the accuracy and integrity of HR data and leverage analytics to support decision-making across the organization.
o Track and own key people operations metrics including response time SLAs, customer satisfaction and others
o Provide regular reports and dashboards to senior leadership on key People metrics and initiatives.
o Assist in negotiating contracts and managing budgets for HR operations.
o Hire, train, retain and upskill HR operations team to satisfy the evolving HR needs of our hospitals
Qualifications:
o Bachelor’s degree in human resources, information technology, business administration, or related field; Master’s degree preferred.
o 10+ years of experience in HR operations, with at least 7 years in a leadership role.
o Experience in managing large-scale HR operations is required.
o Strong knowledge and implementation experience utilizing Dayforce (Ceridian) required.
o Strong knowledge and experience utilizing ServiceNow is required,
o Ability to align HR operations strategy with overall business and People strategies.
o Experience working in and leading in a distributed or multi-site workforce.
o Experience working within M&A environments
o Excellent leadership, communication, and project management skills.
o Strong analytical skills and experience with HR data management and reporting.
o Knowledge of how to define and create HR metrics and KPIs for strategic decision-making.
Compensation: The total compensation package includes base salary, annual bonus potential, and long term incentive. The targeted base salary range is $170,000-190,000.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.