About the Role

As Practice Manager, you will serve as a key member of the leadership team, working in close collaboration with our Managing Veterinarian and support staff to ensure smooth operations, exceptional client service, and a thriving team culture across two locations. This role is ideal for a driven, organized, and team‑oriented leader who thrives in a fast‑paced equine environment and is passionate about supporting both people and patients.

Key Responsibilities

Leadership & Strategic Planning

• Partner with the Managing Veterinarian to set and achieve short‑ and long‑term strategic goals
• Foster a supportive, collaborative team culture focused on high‑quality patient care and exceptional service
• Lead staff meetings, team‑building initiatives, and internal communications
• Champion change and promote best practices across all areas of hospital operations

Operations Management

• Oversee day‑to‑day administrative operations, ensuring seamless clinic and ambulatory workflows
• Ensure compliance with OSHA, DEA, and other regulatory standards
• Maintain hospital scheduling and optimize labor utilization
• Supervise fleet maintenance, facility upkeep, and IT needs

Team & HR Management

• Lead recruitment, onboarding, training, and ongoing development of support staff
• Manage performance processes, including coaching, evaluations, and disciplinary actions
• Maintain accurate licensure, CE records, and credentialing documentation for veterinarians and staff

Client Service & Community Engagement

• Ensure exceptional client service, resolving concerns with professionalism and empathy
• Implement strategies to strengthen client relationships and grow local referrals
• Support educational outreach, marketing initiatives, and community engagement through McKinlay & Peters’ digital platforms and local events

Financial Management

• Manage accounts receivable/payable, bank deposits, and invoice audits
• Oversee payroll processing and DVM production calculations
• Monitor inventory, purchasing, and facility expenses
• Collaborate on budgeting and forecasting to support sustainable clinic growth

Qualifications

• Bachelor’s degree in business, management, or a related field (preferred)
• 3–5 years of experience in a veterinary, medical, or equine practice leadership role
• Strong knowledge of HR best practices, financial reporting, and inventory control
• Proficiency in Microsoft Office and practice management software (EzyVet experience a plus)
• Excellent interpersonal, organizational, and communication skills
• Equine industry experience or horse background strongly preferred