Financial Client Liaison
Metairie Small Animal Hospital
Job Description
Essential Duties and Responsibilities:
- Capturing and reviewing daily charges from the Electrical Medical Records to ensure standard coding and billing guidelines are followed correctly
- Communicating effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances
- Auditing the imported encounters against the daily patient list to ensure all encounters have been captured correctly
- Providing in a timely manner treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization
- Accurately posting all payments paid at the time of service to the patient’s account
- Auditing and balances daily payment totals to treatment/s received or being received to a patient
- Reviewing and finalizing patient accounts prior to the closing of the workday, with time permitting
- Reviewing PIMS tracking reports to ensure all encounters are accounted for in a timely manner
- Always maintaining professional and courteous relationships with all team members
- Alerting department manager of any issues needing further research
Secondary Responsibilities:
- Maintaining strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines
- Utilizing the correct coding initiative when billing for multiple services during the same encounter and understanding how to correctly apply Modifiers
- Informing Patient owners, Doctors and various support staff when additional account balance reviews are needed
- Researching financial rejections and working cooperatively with appropriate staff to resolve discrepancies. (i.e. Helping the client apply for Care Credit, Affirm, Scratch Pay)
- Utilizing various coding and billing references to resolve complex billing scenarios
- Consistently following internal coding and billing protocols and policies
- Demonstrating a commitment to expanding coding & billing knowledge by participating in various continuing education opportunities each year
- Demonstrating a positive willingness to take on additional assignments and responsibilities
- Providing training to new employees in a timely fashion
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 